Artificial Intelligence and Property Management
As artificial intelligence (“AI”) continues reshaping industries, real estate is no exception. Across NPRC’s portfolio, AI-driven solutions are enhancing property management.
3x Increase In Appointment Bookings
699% Increase in Identifying Fraudulent Applications
19% Increase to Monthly Rent Collections
AI tools are critical for optimal property management, improving both the resident experience and owner’s profitability.
Leasing AI: Maximizing New Tenant Acquisitions.
AI is now a core member of leasing teams. Unlike human agents working 40-hour weeks, AI chatbots operate 24/7, responding within minutes. Given prospective tenants often search for apartments after hours, this improvement to responsiveness has demonstrated a 3x increase in appointment bookings.(1)
With leasing AI focused on scheduling appointments, the site team can reallocate its time on touring prospective tenants and tending to existing resident issues. An AI leasing agent can automate up to 90% of all prospective tenant communications. This efficiency gain permits staff reductions of at least one part-time employee, directly improving net income.(2)
Screening AI: Reducing Fraudulent Applications.
With fraudulent rental applications on the rise, screening AI mitigates risks by identifying falsified documents. A 2023-2024 survey found that 71% of the top 75 multifamily owners reported increased application fraud and rent nonpayment.(3) AI-powered verification tools estimate that up to 50% of bad debt stems from fraudulent applications.(4) Given broader eviction challenges, screening AI is a front-end solution to prevent erosion of economic occupancy and maximize net income.
Collections AI: Reducing Bad Debt.
A study by the National Apartment Association concluded that bad debt increased 39% year over year in 2024. Collections AI aims to minimize bad debt through constant communication with non-paying tenants. The end-to-end automated workflow directly interacts with residents with rent reminders, grace period notifications, and follow-ups. Proactively engaging residents has been shown to increase collections by 19%.(5) By leveraging AI across leasing, screening, and collections, property owners can increase efficiency, reduce risk, and significantly improve NOI.
Sources: (1) Meet Elise | Greystar Case Study, (2) EliseAI | Cardinal Group Companies Case Study, (3) National Multifamily Housing Council, (4) Docuverus & Snappt Cushman Wakefield Case Study, (5) Collen.ai Pilot Case Study
Disclosures
Not an Offer or Solicitation: This is for informational purposes only and is not an offer or solicitation to purchase or sell any financial instrument or service to any person in any jurisdiction. This is not intended to be construed as investment advice, an investment recommendation, investment research, or a recommendation about the suitability or appropriateness of any security, commodity, investment, or particular investment strategy. Reliance upon this information is at the sole discretion of the listener and the listener should consider the investment objectives, risks, charges, and expenses of any investment carefully before making it. This is intended to be shared as National Property REIT Corp. (“NPRC” or “We”) brand awareness and illustrate NPRC’s role in owning and operating real estate in the market segments discussed herein.
Unless otherwise mentioned, the views, opinions and/or beliefs contained herein are those of NPRC employees. Other past or present NPRC employees, or other past or present employees of NPRC’s affiliates, may not necessarily share the same views, opinions and/or beliefs of present NPRC employees, and may not make, or may not have made, the same decisions regarding the ownership, operation and financing of real estate in the market segments discussed in herein. These views, opinions, beliefs, estimates and projections are made in relation to the facts known at the time of preparation and are subject to change at any time without notice. DO NOT RELY ON ANY OPINIONS, BELIEFS, PREDICTIONS OR FORWARD-LOOKING STATEMENTS CONTAINED HEREIN. Certain statements made throughout this information may be “forward-looking” in nature. Forward-looking statements may be identified by the use of terminology including, but not limited to, “may,” “will,” “should,” “expect,” “anticipate,” “target,” “project,” “estimate,” “intend,” “continue” or “believe” or the negatives thereof or other variations thereon or comparable terminology. Due to various risks and uncertainties, actual events or results may differ materially from those reflected or contemplated in such forward-looking information. As such, undue reliance should not be placed on such statements. There can be no assurance that any trends discussed during this presentation will continue and neither NPRC nor any of its affiliates has any responsibility to update this presentation to account for such changes. Certain information contained herein may have been obtained from third party sources. Although NPRC believes such sources to be reliable, NPRC makes no representation or warranty, expressed or implied, with respect to the accuracy, reasonableness, or completeness of any of the statements made during this presentation, including, but not limited to, statements obtained from third parties.
A number of factors may prevent each of NPRC’s properties from generating sufficient net cash flow or may adversely affect their value, or both. These factors include, but are not limited to, national economic conditions, regional and local economic conditions (which may be adversely impacted by plant closings, business layoffs, industry slow-downs, weather conditions, natural disasters, and other factors), local real estate conditions (such as over-supply of or insufficient demand), changing demographics, perceptions by prospective tenants of the convenience, services, safety, and attractiveness of a property, the ability of property managers to provide capable management and adequate maintenance, the quality of a property’s construction and design, increases in costs of maintenance, insurance, and operations (including energy costs and real estate taxes), changes in applicable laws or regulations (including tax laws, zoning laws, or building codes), potential environmental and other legal liabilities, the level of financing used by NPRC in respect of its properties, increases in interest rate levels on such financings and the risk that NPRC will default on such financings, each of which increases the risk of loss, the availability and cost of refinancing, the ability to find suitable tenants for a property and to replace any departing tenants with new tenants, potential instability, default or bankruptcy of tenants in the properties owned by NPRC, potential limited number of prospective buyers interested in purchasing a property that NPRC wishes to sell, and the relative illiquidity of real estate investments in general, which may make it difficult to sell a property at an attractive price or within a reasonable time frame.
The distribution of this information is restricted by law. No action has been or will be taken by NPRC to permit the possession or distribution of this information in any jurisdiction, where action for that purpose may be required. Accordingly, this information may not be used in any jurisdiction except under circumstances that will result in compliance with all applicable laws and regulations.